{"id":126,"date":"2021-12-22T11:06:52","date_gmt":"2021-12-22T11:06:52","guid":{"rendered":"https:\/\/sandbox.heygirls.co.uk\/katya_staging\/?page_id=126"},"modified":"2025-05-13T16:06:38","modified_gmt":"2025-05-13T16:06:38","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/sandbox.heygirls.co.uk\/katya_staging\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\n<div class=\"hero default\">\n\t<div class=\"container\">\n\t\t<div class=\"hero-content\">\n\t\t\t<p class=\"breadcrumbs\">\n\t\t\t\t\t\t\t<\/p>\n\t\t\t<h1>\n\t\t\t\tReturns\t\t\t\t\t\t\t\t\t<br><span class=\"cherry\">Policy&#8230;<\/span>\n\t\t\t\t\t\t\t<\/h1>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"scrolling-text\">\n\t\t<div class=\"scrolling-text-line top js-scrolling-line-top\">\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t<\/div>\n\t\t<div class=\"scrolling-text-line middle js-scrolling-line-middle\" dir=\"rtl\">\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t<\/div>\n\t\t<div class=\"scrolling-text-line bottom js-scrolling-line-bottom\">\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t\t<p class=\"h1\">Returns Policy&#8230;<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Returns &amp; Refunds Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re here to help when things don\u2019t go to plan. Because of the hygiene nature of our products, we need to follow a few clear rules, but we\u2019ll always do our best to treat you fairly and with care.<\/p>\n\n\n\n<hr>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For Individual Customers (B2C)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Your Right to Cancel<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019ve bought something from us online, you have 14 days to cancel your order under UK consumer law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 You then have another 14 days to send it back<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 We\u2019ll refund the product cost and standard delivery charges (but not return postage unless we made a mistake)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We can\u2019t accept returns on:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 Opened, worn, or washed hygiene products<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 Items from sale or promotional bundles<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 Reusables with packaging or hygiene stickers removed<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To cancel, email us with your order number: <strong>customerservices@heygirls.co.uk<\/strong><\/p>\n\n\n\n<hr>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reusable Product Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We accept returns or exchanges only if:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 Items are unworn, unwashed, and in original packaging<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 You contact us within 14 days of delivery<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 Items weren\u2019t part of a sale or bundle<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You cover the return postage unless we sent something faulty or incorrect.<\/p>\n\n\n\n<hr>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Disposable Product Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We accept unopened and unused disposables if:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 You contact us within 14 days of delivery<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 Items are returned in original, undamaged packaging<\/p>\n\n\n\n<hr>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Missing Items or Damaged Products<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If something\u2019s wrong, let us know within 7 days of delivery:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 Include your order number, a short description, and a photo if you can<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 We\u2019ll replace the item or issue a full refund<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For missing items, we\u2019ll check our packing records before issuing replacements or refunds.<\/p>\n\n\n\n<hr>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Lost Parcels<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your parcel hasn\u2019t arrived, get in touch within 7 days of the expected delivery date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 We\u2019ll investigate with our delivery provider<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 If it\u2019s confirmed lost, we\u2019ll resend the order or refund you<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 Claims must be made within 30 days of dispatch<\/p>\n\n\n\n<hr>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For Businesses, Public Sector and Wholesale Customers<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B2B and Wholesale Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns will only be accepted if one of the following applies:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 The products are unopened, unused, and in original packaging, and you contact us within 7 days of delivery or<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 The items were faulty, damaged, or sent in error<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We don\u2019t accept returns for:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 Overstock<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 Unsold items<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 Change of mind<\/p>\n\n\n\n<hr>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Public Sector Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We work case-by-case with schools, councils, and NHS partners. Generally, we\u2019ll accept returns if:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 Items are unused, unopened, and faulty or incorrect<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7 You notify us within 7 days of delivery<\/p>\n\n\n\n<hr>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A Fair Approach<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re a social enterprise, which means people matter more than profit. We\u2019ll always try to make things right, and we ask our customers to do the same by only requesting returns when needed.<\/p>\n\n\n\n<hr>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to Return<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Email <strong>customerservices@heygirls.co.uk<\/strong> to start your return<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Include your order number and let us know what\u2019s wrong<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. For exchanges, tell us what you\u2019d like instead (same value or similar product)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. Send items to the address it was dispatched from: <strong>Hey Girls CIC, Unit 3, Newhailes Business Park, Newhailes Rd, Musselburgh EH21 6RH<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Or<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hey Girls CIC, Unit 43 Hopper Way, Sandy Ln, Diss IP22 4GT<\/strong><\/p>\n\n\n\n<hr>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Need Help?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re here for you. Email: <strong>customerservices@heygirls.co.uk<\/strong> Phone: <strong>0131 665 6434<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Policy We\u2019re here to help when things don\u2019t go to plan. Because of the hygiene nature of our products, we need to follow a few clear rules, but we\u2019ll always do our best to treat you fairly and with care. For Individual Customers (B2C) Your Right to Cancel If you\u2019ve bought something [&hellip;]<\/p>\n","protected":false},"author":5889,"featured_media":0,"parent":0,"menu_order":31,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-126","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns Policy - TestingKatya<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns Policy - TestingKatya\" \/>\n<meta property=\"og:description\" content=\"Returns &amp; Refunds Policy We\u2019re here to help when things don\u2019t go to plan. 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